Cancellation, Return & Refund Policy

Last updated: September 23, 2026

We want you to be satisfied with your purchase from Frameless Works. This policy explains when orders can be cancelled, returned, or refunded.

1. Order Cancellation

You may request cancellation of an order before it has been shipped.

Once an order has been shipped, it generally cannot be cancelled and will instead be subject to the applicable return policy.

To request a cancellation, contact us as soon as possible at:

ahsinmemon0@gmail.com

Please include your order number.

2. Returns

We accept returns for eligible products within 15 days of delivery, provided that:

• The product is unused and in resalable condition

• The cards, packaging, and other included components are intact

• The product has not been damaged through misuse

• Proof of purchase can be provided

Opened or used products may not be eligible for return where they are no longer in resalable condition, subject to applicable consumer protection laws.

3. Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains the wrong product, contact us within 7 days of delivery.

Please provide:

• Your order number

• A description of the problem

• Photographs or video showing the damage or incorrect item where appropriate

After reviewing the issue, we may offer a replacement, partial refund, full refund, or another appropriate resolution.

4. Refunds

Approved refunds will generally be issued to the original payment method.

The time required for a refund to appear in your account depends on the payment provider or bank and is outside our control.

5. Return Shipping

Unless the item was damaged, defective, or incorrectly supplied, return shipping costs are the responsibility of the customer.

If the return is due to an error on our part or a defective product, we will determine an appropriate solution, which may include covering reasonable return shipping costs.

6. Non-Returnable Items

Unless required otherwise by applicable law, the following may not be eligible for return:

• Used or opened products that are not in resalable condition

• Products damaged by the customer

• Products missing components or packaging

• Products returned after the 30-day return period

7. Failed or Unclaimed Deliveries

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned to us because the customer provided an incorrect address, refused delivery, or failed to collect the package, additional shipping costs may apply before we can resend the order.

8. Contact

For cancellation, return, or refund requests:

Frameless Works
Email: ahsinmemon0@gmail.com

Please include your order number and a description of your request.

This policy does not limit any consumer rights that cannot legally be excluded under applicable law.